Introduction
ElevatedOps exists to advance clarity, thoughtful leadership, and better ways of working. Founded as a boutique operations consultancy, it now serves as a platform for sharing expert insights and practical guidance that help people and teams grow with purpose, integrity, and continuous improvement.
Values
- Innovation: We encourage curiosity, fresh thinking, and creative problem-solving that moves people and organizations forward.
- Excellence: We hold a high standard of quality, depth, and intention in the ideas we share and the impact they create.
- Integrity: We choose honesty, accountability, and doing what’s right.
- Collaboration: We believe meaningful progress is strengthened through shared learning, diverse perspectives, and collective growth.
- Continuous Improvement: We approach growth as a lifelong practice, not a final destination or vision of perfection.
Areas of Focus
- Operational clarity and effective ways of working.
- Thoughtful, people-centered leadership.
- Lean, Agile, and continuous improvement practices.
- Change adoption and team enablement.
- Human-centered systems and organizational health.
Meet the Founder
Michelle Conaway, APM, BSM, CSM, LSSBB
Founder & Principal Consultant
Michelle is a values-based leader and lifelong learner with a passion for fostering innovation, optimizing operations, and achieving excellence. She believes in progress over perfection and emphasizes the importance of being present, appreciating current achievements, and staying adaptable as circumstances evolve. Michelle encourages leaders to lean into opportunities for refinement and growth, building positive momentum through intentional action.
With over a decade of professional experience in customer service excellence, relationship management, and project management, Michelle has a proven track record of strengthening systems and driving meaningful, lasting results. Holding a Bachelor of Science in Management with a minor in IT, along with certifications in Agile Project Management, Lean Six Sigma, Google Data Analytics, and as a Scrum Master, she brings both analytical rigor and thoughtful leadership to her work.
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ElevatedOps Consulting, LLC 